Online Learning – Frequently Asked Questions (FAQ’s)
I realise that it has been a big change moving from students being taught face to face in classes to learning online. With this in mind, the College has put together a series of answers to frequently asked questions that we’ve received over the past fortnight, in order to make sure that you and that your child feel supported when learning online.
How are teachers providing tasks for my child?
Subject teachers are e-mailing their classes all the learning for that week in one message. Tasks are being set as per their year group timetable – click here
How does my child access their e-mails?
- On any web browser – go to www.horizoncc.co.uk
- At the top toolbar – click on Students’ Hub
- When the Horizon Student Hub is open – click on the ‘Waffle’ icon at the top left of the homepage – this is nine dots organised in a square on a green background.
- A menu will open with a list of applications to open – select Outlook
- Your child’s school e-mails will then open.
- Please note that if you have more than one child in your household, each child will need to sign out when they’re finished. This is done by clicking their initials at the top right corner of any open Horizon Student Hub page and selecting ‘sign out’.
How can I see my child's timetable?
Click here – and choose the timetable for your child’s year.
What devices does the Horizon Student Hub and Outlook work on?
You can access the Horizon Student Hub and Outlook using any internet connected device with a web browser built in – computer, tablet, phone, as well as SmartTVs, even Amazon Fire Sticks and Chromecasts.
My child is unsure of what their teacher has asked them to do. What should they do?
Your child is welcome to contact their class teacher via their school e-mail account. The easiest way to do this is reply directly to the e-mail that their teacher has sent that day.
My child doesn't appear to be receiving any e-mails from their class teacher. How do I get support?
E-mail us via email@example.com, giving your child’s name, their year group, teacher’s name and subject area. The more detail you can give the quicker and more specific support we can provide.
I am having technical issues with the Horizon Student Hub. How do I get support?
Again, parents can contact College via firstname.lastname@example.org, giving their child’s name, their year group, and an explanation of the issue. Screenshots are incredibly helpful if you can provide them.
My child is struggling to meet deadlines. What should they do?
My child has asked their class teacher for support but haven't heard back. What should they do?
Firstly please be aware that teachers may not be able to respond right away. This could be due to childcare issues, supporting family members, illness, poor internet connection or other considerations as a result of the current lockdown. Teachers will respond as soon as they can, but again, if there is an ongoing concern, e-mail us via email@example.com giving your child’s name, their year group, and an explanation of the issue and we will deal with the matter.
My child can't access their HegartyMaths account. What should they do?
- HegartyMaths has had high volumes of user traffic due to increased online learning – they are constantly working on increasing capacity to allow more users to access the website and complete their Maths tasks. If there is an issue with the website working properly then it is best to wait until later in the day and re-try accessing the website.
- If your child needs their password resetting, then they can e-mail their class teacher directly and ask for their password to be reset.
- Otherwise, e-mail firstname.lastname@example.org, giving your child’s name and their class teacher and we will reset their password.